Christmas Holiday Season Cut-Off Dates
Cut-off dates are targets only. Sending by the Christmas cut-off dates gives you the best chance to get your item where it needs to be for Christmas and are correct as of 1 October 2023 (New Zealand Post source) but may change due to unforeseen service impacts.
Please be aware that items that are sent via international services are subject to additional security checks as part of the export process from New Zealand. These additional checks may include physical examination of the contents of your item and are undertaken by our delivery partner for this service. Where items are gift wrapped, they may be unwrapped or opened to complete these inspections. Where this does occur, best efforts will be undertaken to ensure that gift wrapped items are rewrapped, however this may not always be possible.
Season Greetings from Life With Health Team !
We endeavour to process and dispatch your order within 48 hours. There are however occasions such as weekends and public holidays where it is impossible to workaround. Orders are dispatched between 8am and 5pm Monday to Friday.
During the order checkout, you can select the options of economy or tracked and signature**. Once your order has been dispatched, you will receive a shipping confirmation email which will include your tracking details if you choose the option tracked and signature. You can track your order by click the link in your shipping confirmation on the email directly and it will track your order for you! If for whatever reason you are unable to track your item, get in touch! We will be able to help you.
When you order from lifewithhealth.co.nz, you will receive a confirmation email. Once your order is shipped, you will be emailed the shipment confirmation or tracking confirmation, if you select the shipping option tracked and signature for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.
The total time it takes to receive your order is shown below:
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time: The time for your item(s) to travel from our warehouse to your destination. The transit time depends on where you're located and where your package comes from. For more information, please visit our Shipping Information page.
Please contact our Customer Service if you in doubt of the order. We will assist you as soon as possible. Enjoy shopping!
INTERNATIONAL CUSTOMS AND IMPORTS
Please note that when ordering from our company you are considered to be the importer of the purchased products and may be subject to import duties and taxes which are levied once your order reaches your country. Custom policies and charges vary widely from country to country and we suggest you contact your local customs office for further information if required.
Our charges do not include customs, VAT or any import taxes. Most products will not be a problem although there are exceptions especially with food items. However, since imports and customs are the responsibility of the buyer, please make sure that items you ordered are allowed to enter your country, and that customs regulations are acceptable to you. We will do our best to minimise any customs delays.
For more information about our shipping term, please refer our Terms and Conditions
INTERNATIONAL AIR PARCEL (ECONOMY OPTION)
This service provides scans at key points without additional charges. Visibility is not guaranteed as we do not control all parts of the delivery chain. Some destinations provide better scan performance than others. We are not held responsible for any order that using this service. International customs and imports still apply on this service.