Life with Health Limited
Website Terms and Conditions, Terms of Purchase and Disclaimer
Last updated: 24 October 2026
These terms apply to your access to and use of the Life with Health website, online store and associated digital channels. Please read them carefully before using our website or purchasing our products.
Important: Nothing in these terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable law.
PART A — WEBSITE TERMS AND CONDITIONS
1. About these terms
These Terms and Conditions apply to:
(a) the Life with Health website at www.lifewithhealth.co.nz (the Website);
(b) other websites, pages, applications, email communications and digital channels operated by or on behalf of Life with Health Limited; and
(c) social media pages or accounts established, managed or associated with Life with Health, including Facebook, Instagram and other platforms we may use (collectively, the Internet Sites).
In these terms, Life with Health, we, us and our mean Life with Health Limited. You and your mean any person accessing or using the Internet Sites or purchasing Goods from us.
2. Acceptance of terms
By accessing or using the Internet Sites, you agree to comply with these Terms and Conditions and any additional terms that apply to particular services, promotions or transactions.
If you do not agree to these terms, please discontinue use of the relevant Internet Site.
Your use of the Website to purchase products is also governed by Part B, Terms of Purchase, and our Privacy Policy.
3. Changes to these terms
We may update these terms from time to time to reflect changes to our business, products, services, website functionality or legal obligations.
The current version will be published on the Website with its updated date. Changes will take effect from the date stated in the updated terms, subject to applicable law.
Changes will not retrospectively remove rights you have already acquired or otherwise affect your statutory rights. Where a change materially affects an existing order or contractual arrangement, we will apply the change in accordance with applicable law and any relevant agreement.
4. Intellectual property and permitted use
Unless otherwise stated, the content of the Internet Sites, including text, photographs, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to Life with Health and is protected by applicable intellectual property laws.
You may access, view and print content for your personal, non-commercial use, provided you do not remove copyright notices or other proprietary information.
You must not reproduce, distribute, modify, publish, commercially exploit or otherwise use our content without our prior written permission, except where permitted by law.
Permission to use our content does not automatically grant permission to use our trademarks, logos or other branding.
5. Website content and accuracy
We take reasonable care when preparing and publishing information on the Internet Sites. However, information may occasionally contain errors, omissions or outdated details.
We endeavour to keep product information, pricing, availability and other content current, but cannot guarantee that every item of information will always be complete, accurate or up to date.
Where we become aware of a material error, we will take reasonable steps to correct it.
Nothing in this section limits any rights or remedies you may have under applicable consumer or other laws.
6. Website availability and security
We aim to keep the Website available and functioning properly, but uninterrupted access cannot be guaranteed. We may temporarily suspend, restrict or modify access for maintenance, security, technical or operational reasons.
You are responsible for taking reasonable precautions to protect your devices, accounts and information when accessing the Internet Sites.
You must not knowingly introduce malicious software, interfere with the operation or security of the Website, attempt unauthorised access, or use the Website for unlawful purposes.
To the extent permitted by law, we are not responsible for disruption caused by events beyond our reasonable control. This does not exclude liability that cannot lawfully be excluded.
7. User posts, reviews and comments
You may be able to submit reviews, comments, feedback, photographs or other content through our Internet Sites (collectively, User Content).
When submitting User Content, you agree that it will:
(a) be truthful and based on your genuine experience where you describe a personal experience;
(b) not be unlawful, misleading, defamatory, threatening, abusive, discriminatory, obscene or otherwise inappropriate;
(c) not infringe another person's intellectual property, privacy or other rights;
(d) not contain malicious software, spam or unauthorised advertising; and
(e) not include another person's personal information without appropriate authority or consent.
You retain ownership of User Content that you create. By submitting it, you grant Life with Health a non-exclusive, royalty-free licence to use, reproduce, display and publish that content in connection with operating, promoting and improving our business and products, subject to applicable law.
Where we intend to use a review or other User Content in a materially different context, we will obtain any additional permission required by law.
We may moderate, decline to publish, edit for length or clarity, or remove User Content where reasonably necessary to enforce these terms, protect users or comply with our legal obligations. We will not edit reviews in a way that materially misrepresents the author's meaning.
8. Reviews and opinions
Reviews and comments published by customers reflect the views and experiences of their authors and do not necessarily represent the views of Life with Health.
Reviews may describe individual experiences and should not be interpreted as proof that a product will produce the same results for everyone or as substantiated evidence of a product's health benefits.
We aim to present reviews fairly and transparently. We will not knowingly present fabricated reviews as genuine customer experiences or misrepresent whether a review has been incentivised.
If you believe a review or other User Content is false, misleading, inappropriate or unlawful, please contact us at [email protected].
9. Third-party websites and information
The Internet Sites may contain links to third-party websites, payment providers, social media platforms or other external services.
These links are provided for convenience. Unless expressly stated otherwise, they do not constitute an endorsement of the third party, its content, products or services.
Third-party websites operate under their own terms and privacy policies. We do not control their content, security or privacy practices and are not responsible for matters outside our reasonable control, subject to any liability that cannot lawfully be excluded.
10. Linking to our Website
You may link to our Website provided that the link is lawful, does not mislead users, does not imply an unauthorised association with Life with Health and does not damage our reputation.
You must not use our logo, trademarks or other branding in a link or promotional material without our prior written permission.
We may request the removal of a link that breaches these requirements or applicable law.
11. Social media platforms
Our social media pages may be hosted by independent third-party platforms. Your use of those platforms is also subject to their respective terms, policies and community standards.
If there is any inconsistency between these terms and a platform's rules, each set of terms applies to the aspects of your use that it governs. Nothing in these terms overrides mandatory legal requirements or the platform's own contractual rights.
12. Privacy
Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy and applicable privacy laws, including the New Zealand Privacy Act 2020 where applicable.
Please read our Privacy Policy to understand how we handle personal information, including information submitted through purchases, account registrations, contact forms and marketing subscriptions.
Our Privacy Policy should be made available through a clearly accessible link on the Website.
13. Health information disclaimer
Information published on the Internet Sites is provided for general informational and educational purposes. It is not a substitute for personalised medical advice, diagnosis or treatment.
Life with Health does not provide medical services through the Website. Product information should not be interpreted as a representation that a product can diagnose, treat, cure or prevent a disease unless the claim is lawful and appropriately authorised or substantiated.
Always read product labels and instructions and use products as directed. Consult a doctor, pharmacist or other appropriately qualified healthcare professional if you have questions about a product's suitability, possible interactions, pregnancy, an existing health condition or other health concerns.
Do not disregard professional medical advice or delay seeking care because of information published on our Internet Sites.
14. Liability
To the extent permitted by applicable law, Life with Health is not responsible for loss arising from your misuse of the Internet Sites, your reliance on information that is clearly identified as general information, or matters outside our reasonable control.
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct where liability cannot lawfully be excluded, or any other liability that cannot be excluded or limited by law.
Where liability can lawfully be limited, it will be limited only to the extent permitted by applicable law. No fixed monetary cap in these terms is intended to override a mandatory statutory right or remedy.
15. Suspension or termination of access
We may suspend or restrict your access to an Internet Site if we reasonably believe you have breached these terms, compromised the security of the Website, engaged in unlawful activity or created a risk to other users or our business.
Where appropriate, we will take reasonable steps to notify you of the restriction. This section does not affect any rights or obligations relating to an existing purchase.
16. Events beyond our reasonable control
We are not responsible for a delay or failure to perform an obligation to the extent it is caused by an event beyond our reasonable control, such as a natural disaster, widespread network failure, industrial disruption or interruption to transport services.
We will take reasonable steps to minimise the effects of such an event. This section does not remove any refund, cancellation or other rights that apply under law.
17. Waiver and severability
If we do not exercise a right immediately, this does not mean that we have waived that right.
If a provision of these terms is held to be invalid or unenforceable, it will be severed or limited to the minimum extent necessary, and the remaining provisions will continue to apply.
18. Assignment
You may not transfer your contractual rights or obligations under these terms where doing so would breach applicable law or the terms of the relevant agreement.
We may transfer or restructure our business and related rights and obligations where permitted by law and provided that your rights are not unlawfully affected.
19. Governing law and disputes
These terms are governed by the laws of New Zealand, except where mandatory laws of another jurisdiction apply.
If you have a concern about the Website, our content or your dealings with us, please contact us first so that we can attempt to resolve it.
Nothing in this section prevents you from pursuing any complaint, claim or remedy available under applicable law.
20. Contact details
For questions about these terms, our Website or User Content, contact:
Life with Health Limited
Email: [email protected]
For order-specific enquiries, please use the order contact details provided in Part B.
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PART B — TERMS OF PURCHASE
21. Application of these terms
These Terms of Purchase apply to orders for goods (Goods) placed through the Life with Health Website.
By submitting an order, you agree to these Terms of Purchase, together with the applicable Website Terms and Conditions and Privacy Policy.
If you do not agree, please do not submit an order.
22. Product information, descriptions and availability
We make reasonable efforts to ensure that product descriptions, specifications, prices, images and availability information are accurate.
Product images are illustrative. Actual colours and appearances may vary due to screen settings, lighting, packaging changes or other factors. Such variations do not affect your statutory rights if a product is materially different from its description.
Product descriptions, specifications, quantities and prices may be updated from time to time. A change to a listing does not alter an order that we have already accepted unless permitted by law or agreed with you.
We cannot guarantee that every product will be available at all times. If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer an alternative or refund the amount paid for the unavailable product.
23. Prices and GST
Unless otherwise stated, all prices are displayed in New Zealand dollars and include New Zealand goods and services tax (GST) where applicable.
Any delivery charges or other mandatory charges will be disclosed before you complete your purchase.
Prices may change before an order is accepted. We will honour the price applicable to an order that we have accepted, subject to correction of an obvious pricing error in accordance with applicable law.
Any customs duties, import taxes or other charges applicable to an international delivery will be disclosed where known. You are responsible for charges properly payable by you, subject to applicable law and the information provided at checkout.
24. Placing and accepting an order
When you submit an order, you are making an offer to purchase the selected Goods.
You must provide accurate and complete information, including your name, email address, billing details, delivery address and payment information required at checkout.
An automated order confirmation acknowledges receipt of your order and does not necessarily constitute acceptance.
We may decline or cancel an order where reasonably necessary, including where a product is unavailable, a price or listing contains an obvious error, payment cannot be authorised, fraud is reasonably suspected, or delivery is not possible.
If we decline or cancel an order after payment has been received, we will refund the amount paid for the affected Goods and any associated charges that must be refunded by law. We will notify you of the cancellation and any applicable refund arrangements.
We will not use this section to avoid an obligation arising from an order that has already been accepted.
25. Order changes and cancellation
Please check your order carefully before submitting it.
Once an order has been submitted, we may not be able to change or cancel it if processing or dispatch has begun. Contact us as soon as possible if you need assistance.
Nothing in this section removes any right to cancel, reject Goods or receive a refund that is available under applicable law.
A change-of-mind return is separate from a return or remedy required because Goods are faulty, unsafe, misdescribed or otherwise fail to comply with applicable consumer guarantees.
26. Payment
Payment must be made using a payment method offered at checkout.
You must be authorised to use the selected payment method. We may use third-party payment providers to process transactions, and their own terms may also apply.
If you select Afterpay or another instalment payment service, your use of that service will be subject to the provider's applicable terms and eligibility requirements.
We do not intend to collect or store full payment card details except through arrangements that comply with applicable requirements.
27. Delivery
We will deliver Goods to the address provided with your order using the available delivery method, unless another arrangement has been agreed.
Estimated delivery times are estimates only unless expressly confirmed as a guaranteed delivery date. Delays may occur because of carrier issues, weather, customs processing or other circumstances.
We will take reasonable steps to fulfil orders within the stated or a reasonable delivery period. If Goods are not delivered within the applicable period, please contact us so we can investigate and discuss the remedies available to you.
Where we are responsible for arranging delivery, we remain responsible for meeting our applicable legal obligations concerning delivery.
28. Risk and ownership
Risk in the Goods passes to you when the Goods are delivered to you or to another person you have authorised to receive them, subject to applicable law.
Ownership of the Goods passes to you when payment has been received in full, subject to applicable law.
We do not intend to create or register a security interest over Goods supplied to ordinary retail customers unless a separate, valid agreement expressly provides for this and all legal requirements are met.
29. Damaged, incorrect or missing Goods
Please inspect your order when it arrives and contact us as soon as reasonably practicable if it is damaged, incorrect, incomplete or appears to have been tampered with.
Email [email protected] and include your order or invoice number, a description of the issue and, where useful, photographs of the packaging and Goods.
Prompt notification helps us investigate and resolve the matter. However, a failure to report a problem within 8 or 24 hours will not automatically remove any rights you may have under applicable law.
30. Change-of-mind returns
We may consider requests to return unwanted Goods as a matter of our voluntary returns policy.
Unless a different policy is expressly stated for the relevant product or promotion, please contact us within 7 days of delivery to request authorisation for a change-of-mind return. We may require Goods to be unused, unopened, in their original packaging and in a resaleable condition.
Certain products, including opened health products, may be unsuitable for return for hygiene, safety or regulatory reasons, subject to applicable law.
If we approve a change-of-mind return, we will advise you of the return instructions and any applicable handling or delivery costs before you proceed. Any handling fee must be reasonable, disclosed in advance and lawful.
We may decline a voluntary change-of-mind return where the stated eligibility conditions are not met.
This policy does not apply to remedies for faulty, unsafe, misdescribed or otherwise non-compliant Goods. It does not restrict your statutory rights.
31. Faulty or defective Goods
If Goods do not meet the guarantees required by the New Zealand Consumer Guarantees Act 1993 or other applicable law, you may be entitled to a repair, replacement, refund or other remedy depending on the nature and seriousness of the problem.
Contact [email protected] and provide your order number and details of the issue. We may ask for reasonable information or evidence to assess your claim.
We will assess and resolve the issue in accordance with applicable law. A 24-hour notification period is not a condition for exercising statutory rights.
32. Product suitability and use
You are responsible for reading the product description, ingredients, directions, warnings and other information supplied with a product before use.
If you have allergies, dietary restrictions, an existing health condition, take medication, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, seek advice from an appropriately qualified healthcare professional.
You must use Goods in accordance with their labels and instructions. We cannot guarantee that a product will be suitable for every individual or produce a particular result.
Nothing in this section removes any legal responsibility we have for product safety, product descriptions or representations we make.
33. Changes to ingredients and packaging
Product formulations, ingredients, packaging and labelling may change from time to time.
We rely in part on information supplied by our manufacturers and suppliers. Although we take reasonable steps to update Website listings when changes are communicated to us, there may be a delay between a product change and an update to the Website.
Always check the ingredient list, warnings and directions on the actual product packaging before use. If you are placing a repeat order, review the current ingredients rather than relying solely on an earlier purchase or an unchanged product image.
If we become aware of a material safety issue or a material discrepancy that requires action, we will take appropriate steps in accordance with applicable law.
34. Product expiry dates
Unless otherwise stated on the relevant product page, our general policy is not to dispatch products that are within three months of their stated expiry date.
Exceptions may apply to clearly identified clearance products or where a different expiry arrangement is expressly disclosed before purchase.
Products will be supplied in accordance with applicable safety and legal requirements. Nothing in this section permits us to supply Goods that are unsafe or otherwise unlawful.
35. Product information and health claims
Information on the Website is for general information only and is not individualised medical advice.
Product claims and descriptions are intended to comply with applicable New Zealand laws and advertising standards. We do not represent that a supplement, vitamin, mineral or other health-related product will diagnose, treat, cure or prevent disease unless such a claim is lawful and appropriately authorised or substantiated.
Vitamins, minerals and supplements are not a replacement for a balanced diet or appropriate medical care. Follow product directions and consult a qualified healthcare professional if symptoms persist or you have concerns about use.
36. Customer reviews and testimonials
Customer reviews reflect the experiences and opinions of their authors. Individual experiences and results vary, and reviews do not establish that the same results will occur for other customers.
Unless clearly disclosed otherwise, we do not represent that a review is independent scientific evidence or a guarantee of product performance.
We aim to ensure that testimonials, reviews and product-related claims used on our Website or in advertising comply with applicable consumer and advertising laws.
37. Promotions and discounts
Promotions, discount codes, special offers and bundled products may be subject to additional terms displayed with the relevant offer.
Unless otherwise stated, promotions are available only during the advertised period and while eligible stock lasts.
We may exclude particular products from a promotion. Any exclusions will be indicated on the relevant product page or in the promotion terms before you complete your purchase.
Promotions cannot be combined unless expressly stated. We will not retrospectively remove a discount from an order that we have accepted except where permitted by law or agreed with you.
38. Business purchases
If you purchase Goods for business purposes, some statutory consumer protections may not apply in the same way as they do to personal, domestic or household purchases.
Any agreement to contract out of the Consumer Guarantees Act 1993 or other applicable consumer protections will be effective only where permitted by law and where the relevant legal requirements have been met, including any required written agreement.
Nothing in these terms automatically excludes the Consumer Guarantees Act from every purchase made by a business.
39. Liability relating to purchases
Nothing in these Terms of Purchase excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.
Subject to that requirement, we are not responsible for loss caused by your misuse of Goods, failure to follow product instructions, or circumstances outside our reasonable control, to the extent permitted by law.
Where a limitation of liability is legally permitted, it applies only to the extent permitted by the relevant law and the circumstances of the claim.
40. Complaints and order enquiries
For questions, complaints, returns or delivery issues, please contact:
General enquiries: [email protected]
Orders and product delivery: [email protected]
Please include your order or invoice number where applicable. We will make reasonable efforts to investigate and respond to your enquiry.
41. Governing law and severability
These Terms of Purchase are governed by the laws of New Zealand, subject to any mandatory legal protections that apply in another jurisdiction.
If a provision is found to be invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in force.
42. Keeping a copy
We recommend saving or printing a copy of these Terms of Purchase for your records.
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PART C — WEBSITE AND PRODUCT DISCLAIMER
43. General information only
The Life with Health Website, associated pages, email communications and social media content provide general information about our business, products and their intended use.
Although we take reasonable care in preparing this information, we cannot guarantee that every item will always be complete, current or suitable for your individual circumstances.
44. Not medical advice
Life with Health does not provide personalised medical diagnosis or treatment through its Internet Sites.
Website content and product information are not intended to replace advice from a doctor, pharmacist or other qualified healthcare professional. They should not be relied upon as the sole basis for making decisions about a medical condition or treatment.
Always read product labels and use products only as directed. Seek professional advice before using a product if you are uncertain about its suitability, interactions or possible risks.
Do not disregard medical advice or delay seeking professional care because of information you have read on our Internet Sites.
45. Individual results and testimonials
Individual experiences and results may vary. Customer reviews, testimonials and statements about personal experiences are not guarantees of future outcomes and should not be treated as a substitute for appropriate evidence supporting any product claim.
We aim to ensure that all health-related representations made by Life with Health comply with applicable laws and advertising standards.
46. No exclusion of mandatory rights
This disclaimer does not exclude or limit any rights or remedies that cannot lawfully be excluded or limited, including rights under applicable consumer protection laws.
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PART D — PROMOTIONS TERMS AND CONDITIONS
47. Promotion eligibility
Promotions are subject to the conditions displayed on the relevant promotion, product page or checkout.
Due to limited supply or other stated restrictions, some products may be excluded from a promotion. Eligible and excluded products will be identified on the relevant product page or in the promotion details before purchase.
48. Promotion periods and availability
Promotions are available only during the stated promotional period or while eligible stock lasts, as specified in the offer.
Unless expressly stated otherwise, promotional offers cannot be combined with other offers or discount codes.
49. Errors and changes
We may correct genuine errors in promotional descriptions or eligibility information. Where a correction affects an order that has already been accepted, we will act in accordance with applicable law and any agreement with the customer.
We will not use these terms to mislead customers about the availability, price or eligibility of a promotional offer.
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PART E — CONTACT AND INTERPRETATION
50. Contact us
For enquiries relating to these Website Terms and Conditions, Terms of Purchase, product information or promotions, please contact Life with Health Limited:
• General enquiries: [email protected]
• Orders and delivery: [email protected]
• Website: https://www.lifewithhealth.co.nz
51. Which terms apply?
These Website Terms and Conditions govern general use of the Internet Sites. The Terms of Purchase apply to purchases made through the Website. The Disclaimer applies to general Website and product information, and the Promotions Terms and Conditions apply to promotional offers.
Our Privacy Policy separately explains how personal information is handled.
Where provisions overlap, they should be read together and interpreted consistently with applicable law. Nothing in these terms overrides mandatory legal rights or protections.
End of terms