At Life With Health, we are committed to handling returns in a friendly, fair and efficient manner. Your satisfaction is important to us, and we will do our best to resolve any concerns promptly.

Damaged or Incorrect Items

We take every reasonable care to ensure that your order is securely packed and reaches you in good condition. If your order arrives damaged, defective or incorrect, please contact us at [email protected] within 8 hours of delivery, quoting your invoice or order number. Where possible, please provide photographs of the parcel, packaging and affected product so that we can assess the issue and assist you promptly.

If the parcel is visibly damaged when delivered, please notify the delivery provider immediately and, where possible, do not accept the parcel. If you have already accepted the delivery, please contact us as soon as possible so that we can assist you.

Returns of Unwanted Items

If you wish to return an unwanted item or have changed your mind about your purchase, please contact Life With Health within 24 hours of receiving your order, quoting your invoice or order number. All returns require prior authorisation from Life With Health. Please do not send any items back until you have received return instructions from us.

Returned items must be:

Unused and in their original condition;

Clean and free from marks or damage;

Complete with original packaging, accessories and documentation, where applicable; and

In a condition suitable for resale.

Products that have been used, damaged, altered or are otherwise not in a resaleable condition may not be eligible for a full refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. Where a refund is approved, it will generally be processed using the original payment method, subject to the processing times of your bank or payment provider. Any applicable return shipping costs or handling fees will be advised to you before the return is processed.

Nothing in this policy is intended to exclude or limit any rights or remedies available to you under applicable consumer protection laws.

Customs, Import Restrictions & Duties

Customs and import regulations vary between countries. Some products may be subject to restrictions, permits or other requirements depending on the destination country. While we will provide information about known restrictions where possible, it is the customer's responsibility to ensure that products ordered are permitted for import into the destination country. 

Life With Health is not responsible for delays, additional costs, seizure or confiscation of goods by customs or other government authorities where this results from import restrictions or requirements applicable in the destination country. Any customs duties, import taxes, clearance charges or other fees imposed by the destination country are the responsibility of the customer unless otherwise stated at the time of purchase.

Orders Returned to Us

If an order is returned to Life With Health because of:

An incorrect or incomplete delivery address;

Refusal to accept the delivery;

Failure to pay applicable customs, duties or delivery charges; or

Importation restrictions or other requirements imposed by the destination country,

we will contact you regarding the available options.

Additional shipping, handling or other applicable charges may apply if you request that the order be re-dispatched. Where applicable, any refund will be considered after the goods have been received and inspected by Life With Health and in accordance with applicable consumer protection laws.

Contact Us

If you have any questions regarding a return, refund or damaged order, please contact us:

Life With Health Limited

Email: [email protected]