At Life With Health Limited ("Life With Health", "we", "us" or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use our website, create an account, place an order, contact us, subscribe to our communications or otherwise interact with us.

By using our website, you acknowledge that you have read this Privacy Policy. Where your consent is required by law, we will seek your consent separately.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name;

• Email address;

• Telephone or mobile number;

• Billing and delivery address;

• Account login details;

• Order and purchase history;

• Payment and transaction information;

• Information you provide when contacting our customer service team;

• Information you provide through reviews, feedback, enquiries or other forms;

• Marketing preferences and subscription information; and

• Information relating to your interactions with our website.

We only collect personal information that is reasonably necessary for our business activities and the services we provide.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• Your IP address;

• Browser type and version;

• Device type and operating system;

• Date and time of your visit;

• Pages and products viewed;

• Referring website or search information;

• Website interactions and navigation activity; and

• Other technical information used to operate, secure and improve our website.

This information helps us understand how customers use our website, identify technical issues, improve website performance and provide a better shopping experience.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders;

• Process payments and refunds;

• Arrange delivery of your purchases;

• Create and manage your customer account;

• Communicate with you about your orders;

• Respond to enquiries and provide customer support;

• Process returns, refunds and product-related issues;

• Improve our products, services and website;

• Understand customer preferences and website usage;

• Maintain website security and prevent fraud or misuse;

• Send marketing communications where permitted and in accordance with your preferences;

• Conduct business, analytical and market research;

• Comply with legal and regulatory requirements; and

• Exercise or protect our legal rights where reasonably necessary.

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law or otherwise authorised by you.

4. Information Required to Place an Order

Certain information is required to process an order successfully.

For example, we may need your name, contact details, delivery address and payment information to process your purchase and arrange delivery.

If you choose not to provide information that is necessary to complete your order, we may be unable to provide the requested product or service.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Where applicable, payment information may be provided directly to the relevant payment provider so that your transaction can be securely processed.

We do not generally store complete payment card details on our own systems.

Payment providers may have their own privacy policies and terms governing the information they collect and process.

6. Sharing Your Personal Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

• Payment processors and payment service providers;

• Courier and delivery companies;

• Website hosting and technology providers;

• E-commerce and customer account platforms;

• IT and technical service providers;

• Email, marketing and communications providers;

• Website analytics and advertising providers;

• Professional advisers, such as accountants, lawyers and consultants; and

• Government agencies, regulators, law enforcement bodies or other parties where required or permitted by law.

We only provide third parties with information that is reasonably necessary for them to perform the relevant service or function.

We do not sell your personal information to third parties.

7. Marketing Communications

From time to time, we may send you information about our products, promotions, new products, special offers or other updates.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting us at order@lifewithhealth.co.nz.

Please note that even if you opt out of marketing communications, we may still contact you regarding your orders, transactions, account, security or other service-related matters.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve our services.

Cookies may help us:

• Keep items in your shopping cart;

• Remember your preferences;

• Maintain your account session;

• Understand how visitors use our website;

• Improve website performance;

• Measure the effectiveness of our marketing; and

• Provide relevant advertising where applicable.

Some cookies may be placed by third-party service providers that provide analytics, advertising or other website services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or prevent some features from working correctly.

9. Analytics and Advertising

We may use third-party analytics and advertising services to understand website usage, measure advertising performance and improve our marketing.

These services may use cookies, pixels or similar technologies to collect information about your interaction with our website.

Where applicable, these providers may process information in accordance with their own privacy policies.

We will take reasonable steps to ensure that our use of these services is consistent with applicable privacy and marketing requirements.

10. Social Media

Our website may contain links to or integrations with social media platforms.

If you interact with these platforms, your information may be collected and processed by the relevant social media provider in accordance with its own privacy policy.

Information that you voluntarily post on a public social media page may be visible to other users and may no longer be private.

We recommend reviewing the privacy settings and policies of the relevant social media platform before sharing personal information.

11. Overseas Disclosure and Storage

Some of the service providers we use may be located outside New Zealand, or may store or process information outside New Zealand.

As a result, your personal information may be transferred to, stored or processed in another country.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.

Different countries may have different privacy laws and protections.

12. How We Protect Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Depending on the circumstances, security measures may include access controls, secure systems, authentication procedures, encryption and other technical and organisational safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a privacy breach that requires notification under applicable law, we will take the appropriate steps to assess, contain and respond to the breach and notify affected individuals and/or the relevant authority where required.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

The length of time we retain information may depend on:

• The nature of the information;

• The purpose for which it was collected;

• Our legal and accounting obligations;

• Whether you maintain an account with us; and

• Whether the information is required to resolve a dispute or protect our legal rights.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

14. Accessing and Correcting Your Information

You have rights under applicable New Zealand privacy law to request access to personal information we hold about you and to request correction of information that is inaccurate or incomplete.

If you would like to:

• Request access to your personal information;

• Correct or update your information;

• Ask how we use your information; or

• Raise a privacy concern,

please contact us using the details below.

We may need to verify your identity before responding to a request.

We will generally respond within the timeframe required by applicable law.

15. Privacy Complaints

If you have a concern about how we have collected, used, stored or disclosed your personal information, please contact us first so that we can investigate and try to resolve the matter.

You can contact:

Life With Health Limited

Email: order@lifewithhealth.co.nz

Address: Auckland, New Zealand

You also have the right to contact the Office of the Privacy Commissioner if you believe your privacy has not been handled appropriately.

16. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, remove the information.

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

This Privacy Policy applies only to information collected by Life With Health.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or applicable laws.

The updated version will be published on our website with the revised "Last updated" date.

Where required by law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Life With Health Limited

Email: order@lifewithhealth.co.nz

Website: www.lifewithhealth.co.nz

Address: Auckland, New Zealand

We are committed to handling your personal information responsibly and respectfully.

Last updated: 22/09/2026